Terms of Service

Acceptance of Terms

Welcome to E&T Parts Hub. These Terms of Service govern your access to and use of etpartshub.com, including quote requests, forms, phone support, email support, live chat, WhatsApp communication, product information, and related services. By using our website or requesting information through our service, you agree to these Terms.

If you do not agree with these Terms, you should not use the website or services.

Website Use

The website is designed to help customers request quotes, search auto parts, submit vehicle information, and contact the E&T Parts Hub support team. Information on the website is provided for general informational and quote-support purposes and may not reflect real-time inventory, pricing, availability, or final compatibility.

You agree to use the website only for lawful purposes and in a way that does not interfere with website operations, security, forms, servers, code, or other users.

Quote-Based Service

Unless a final invoice, order confirmation, or written agreement states otherwise, information submitted through the website is treated as a quote request. Submitting a form does not create a confirmed order, reservation, payment obligation, or shipment commitment.

Pricing, availability, shipping cost, warranty terms, product condition, and estimated delivery must be confirmed before an order is considered final.

Customer Responsibilities

Customers are responsible for providing accurate information. This may include year, make, model, trim, engine size, transmission type, VIN, part number, photos, shipping address, contact information, and any vehicle modifications.

Customers should consult a qualified mechanic or automotive professional before ordering, installing, or using any part. E&T Parts Hub may provide fitment assistance, but final confirmation should be made before installation.

Product Information

E&T Parts Hub may display or discuss OEM, aftermarket, used, rebuilt, remanufactured, or replacement parts. Product photos, diagrams, descriptions, brand names, and specifications may be for illustration or reference. Actual parts may vary in appearance, supplier, mileage, condition, included accessories, packaging, or availability.

Brand names, vehicle names, logos, and manufacturer references belong to their respective owners and may be used only to identify compatibility or replacement part categories. E&T Parts Hub is not claiming affiliation with vehicle manufacturers unless expressly stated.

Pricing and Availability

Prices and availability may change without notice until an order is confirmed. A quote may be affected by supplier stock, warehouse location, freight cost, part grade, mileage, core requirements, warranty options, and market availability.

E&T Parts Hub may correct pricing, typographical, photographic, or availability errors at any time, even after a quote request is submitted.

Orders and Payment

An order is confirmed only after customer approval, payment or payment arrangement, and written confirmation from E&T Parts Hub or an authorized representative. If online payment is added to the website in the future, payment processing may be handled by third-party payment providers and subject to their terms.

E&T Parts Hub may refuse, cancel, or delay any order due to availability issues, suspected fraud, pricing errors, shipping restrictions, payment concerns, supplier limitations, or incorrect information.

Chargebacks and Payment Disputes

Customers agree to contact E&T Parts Hub first and allow a reasonable opportunity to resolve any billing, delivery, return, or product concern before filing a chargeback or payment dispute.

If a chargeback is filed, E&T Parts Hub may submit documentation including order details, invoices, messages, call notes, delivery confirmation, tracking records, policy acknowledgments, and supplier information to the payment processor.

Prohibited Uses

Using the website for unlawful, fraudulent, abusive, or misleading purposes.

Submitting false customer, payment, shipping, or vehicle information.

Copying, scraping, reproducing, or redistributing website content without permission.

Attempting to interfere with website security, forms, servers, or code.

Using the website to harass staff, impersonate others, submit harmful content, or interfere with business operations.

Intellectual Property

Website content, layout, text, design elements, images, graphics, icons, and branding are protected by intellectual property laws. You may view the website for personal, non-commercial use.

You may not copy, modify, reproduce, distribute, sell, mirror, scrape, republish, or exploit website materials without written permission.

Third-Party Links and Services

The website may include links to third-party services such as payment processors, carriers, analytics tools, live chat providers, marketing tools, or external resources. E&T Parts Hub is not responsible for the content, policies, security, availability, or practices of third-party websites or services.

Limitation of Liability

To the maximum extent permitted by law, E&T Parts Hub is not liable for indirect, incidental, special, consequential, punitive, or business-loss damages arising from website use, part ordering, incorrect diagnosis, installation issues, vehicle downtime, delayed delivery, or inability to use a part.

This includes labor, towing, storage, rental vehicle, lost income, lost profits, additional repair costs, diagnostic fees, programming fees, and similar expenses unless specifically agreed in writing.

Force Majeure

E&T Parts Hub is not responsible for delay or failure caused by events beyond reasonable control, including weather, carrier delays, supplier shortages, labor disruptions, natural disasters, system outages, payment processing delays, government restrictions, pandemics, or other unexpected events.

Changes to Terms

E&T Parts Hub may update these Terms periodically. Continued use of the website after updates are posted means you accept the revised Terms.