This policy is a business-ready draft for E&T Parts Hub. Operational details such as final phone number, warranty period, return window, and payment method should be confirmed before launch.
Introduction
E&T Parts Hub respects your privacy and is committed to protecting personal information provided through etpartshub.com, quote request forms, phone calls, email, live chat, WhatsApp, and related customer support channels. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you.
By using the website, submitting information, calling, emailing, chatting, or otherwise communicating with E&T Parts Hub, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect information you provide directly, including name, phone number, email address, shipping information, billing information, vehicle year, make, model, trim, engine size, transmission type, part number, VIN, photos, quote details, chat messages, email messages, call details, and information needed to provide customer support.
We may also collect technical information automatically, such as IP address, browser type, device type, pages visited, time spent on pages, referral source, form interactions, cookie identifiers, and general website usage data.
How We Use Your Information
To respond to quote requests and customer inquiries.
To help identify compatible parts using vehicle and VIN information.
To communicate by phone, email, SMS, chat, or WhatsApp where appropriate.
To process orders, shipments, payments, returns, warranty claims, or support requests.
To improve website performance, customer service, and product availability support.
To prevent fraud, verify information, and protect website security.
To send service updates, order updates, or promotional messages where permitted.
VIN and Vehicle Information
VIN and vehicle details are used to assist with part identification and fitment guidance. Providing a VIN does not guarantee compatibility, but it may help reduce errors. Customers should still verify compatibility with a qualified mechanic or technician before installation.
Vehicle information may be shared with suppliers, warehouses, or support partners when necessary to locate suitable replacement options.
Phone, Chat, Email and WhatsApp Communications
If you contact us by phone, email, live chat, SMS, or WhatsApp, we may retain communication details to respond to your inquiry, follow up on quote requests, improve service quality, verify instructions, resolve disputes, and support order records.
Messages sent through third-party platforms may also be subject to that platform's own terms and privacy practices.
Cookies and Analytics
Our website may use cookies, pixels, analytics tools, and similar technologies to improve website functionality, understand visitor behavior, remember preferences, support advertising, and measure marketing performance. You may disable cookies through your browser settings, but some website features may not work correctly.
Analytics information may include pages visited, referral sources, browser type, device information, approximate location, and interaction behavior.
Future Payment Processing
If online payment is added in the future, payment information may be processed by third-party payment providers. E&T Parts Hub may receive limited transaction details such as payment status, billing name, order reference, and confirmation information, but full payment card details may be handled by the payment processor.
Sharing of Information
We do not sell your personal information. We may share information with service providers and business partners who help us operate our website and provide services, including suppliers, warehouses, carriers, payment processors, customer support providers, live chat providers, marketing tools, fraud prevention services, IT providers, and legal or compliance advisors.
We may disclose information if required by law, legal process, fraud investigation, chargeback response, dispute resolution, or to protect our rights, customers, website, or business operations.
Marketing Communications
If you provide contact information, we may send service-related communications and, where permitted, promotional messages. You can opt out of marketing communications by using unsubscribe instructions or contacting us. Transactional and service-related messages may still be sent when necessary to respond to your inquiry or order.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, email, payment method, or online transmission can be guaranteed completely secure. Customers should avoid sending sensitive payment information through unsecured channels.
Data Retention
We may retain information for as long as necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, support warranty/return claims, and improve customer service.
Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that information has been collected from a child under 13, we will take reasonable steps to delete it.
Your Rights and Choices
Depending on applicable law, you may request access, correction, update, deletion, or restriction of personal information. We may need to verify your identity before responding. Some information may be retained where required for business, legal, security, fraud prevention, tax, accounting, warranty, or dispute purposes.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on the website with a revised date. Continued use of the website after updates means you accept the revised policy.