This policy is a business-ready draft for E&T Parts Hub. Operational details such as final phone number, warranty period, return window, and payment method should be confirmed before launch.
Policy Overview
At E&T Parts Hub, we understand that automotive part requirements can be technical, time-sensitive, and sometimes subject to change after inspection by a mechanic or technician. This Return, Refund & Cancellation Policy explains how cancellations, returns, damaged shipments, incorrect parts, refunds, chargebacks, and related claims are handled.
Because many auto parts are sourced, reserved, pulled, tested, packaged, or shipped specifically based on customer-provided vehicle information, VIN details, part requirements, and supplier availability, return eligibility may vary by product category, supplier terms, order status, and final invoice conditions.
This policy should be read together with any quote, invoice, warranty statement, shipping confirmation, or written communication provided by E&T Parts Hub. If specific written order terms differ from this general policy, the written order terms will control.
Cancellation Policy
Customers may request cancellation before the order has been formally confirmed, processed, assigned to a supplier, packaged, loaded for carrier pickup, or released for shipment. A cancellation request is not considered approved unless E&T Parts Hub confirms the cancellation in writing by email, text message, chat transcript, or another official communication method.
Once an order has been verified, processed, assigned to a warehouse, special-ordered, pulled from inventory, tagged, tested, palletized, packaged, or released to a carrier, cancellation may no longer be possible. This is because many auto parts move quickly through supplier, warehouse, and freight systems to reduce customer wait time.
Orders placed near weekends, public holidays, high-volume periods, or after normal carrier pickup hours may still begin processing through supplier systems. If an order is already being prepared or transferred between facilities, cancellation may be denied even if tracking information has not yet been issued.
Non-Cancelable Orders
Special-order, custom-sourced, or hard-to-find parts requested specifically for a customer.
Used engines, transmissions, drivetrain assemblies, transfer cases, differentials, and oversized freight items that have already been pulled, tagged, tested, packaged, or assigned for shipment.
Parts that have already been shipped, picked up by a carrier, or transferred to a freight terminal.
Orders where the customer approved vehicle details, part details, price, shipping details, supplier availability, or warranty information before processing.
Orders placed during weekend or after-hours processing windows where fulfillment begins before support staff can manually stop the order.
Return Eligibility
All returns must be authorized before any item is shipped back. Unauthorized returns may be refused, delayed, rejected, or returned to the sender. A return authorization does not automatically guarantee a refund. Returned items must be received, inspected, verified, and approved before any refund, replacement, exchange, or credit is issued.
To qualify for return consideration, the return request must generally be made within the applicable return window stated on the invoice, quote, or written order confirmation. The item must not be installed, modified, painted, disassembled, damaged, altered, or used beyond normal inspection. Original markings, tags, labels, seals, accessories, hardware, and packaging must be included where applicable.
Some parts may be final sale, non-returnable, or returnable only under limited conditions. This may include electrical components, programmed modules, special-order parts, cut body parts, clearance items, installed components, used assemblies, freight items, or parts where condition and compatibility were confirmed before shipment.
Incorrectly Ordered Parts
Ordering the correct automotive part is the customer's responsibility. We strongly recommend that customers verify compatibility with a qualified mechanic or automotive professional before confirming any order. When available, customers should provide VIN, year, make, model, trim, engine size, transmission type, part number, production date, photos, and any relevant vehicle modification information.
If a part is ordered incorrectly because incomplete, inaccurate, or wrong vehicle information was provided by the customer, return approval may be limited, denied, or subject to shipping and restocking fees. E&T Parts Hub is not responsible for incompatibility caused by incorrect information, vehicle modifications, swapped engines, regional variations, production-date differences, trim differences, emissions differences, or failure to verify fitment before installation.
Damaged, Missing, or Incorrect Items
Please inspect all shipments immediately upon delivery. If a package arrives visibly damaged, do not sign for it as received in good condition. If possible, refuse the shipment and ask the carrier to return it to sender. If the carrier leaves the package while you are unavailable, contact the carrier immediately and notify E&T Parts Hub with clear photos.
Claims for damaged, missing, or incorrect items should be reported as soon as possible and within the time period stated on your invoice or carrier claim rules. Delayed reporting may limit or eliminate our ability to assist with a claim.
When reporting an issue, provide order number or quote reference, customer name, contact details, packaging photos from all sides, shipping label photos, part photos, VIN and vehicle details where relevant, and a short written explanation of the issue.
Return Shipping & Packaging
Items approved for return must be packaged securely. Engines, transmissions, drivetrain assemblies, and heavy components may require palletized freight return, fluid draining, protective wrapping, strapping, and special handling. If an item is damaged during return shipment because of improper packaging, the refund may be reduced or denied.
Unless otherwise stated in writing, the customer may be responsible for return shipping costs. Original shipping charges, freight charges, liftgate charges, residential delivery fees, storage fees, and special handling charges may be non-refundable.
Restocking Fees
Approved returns may be subject to a restocking fee. A restocking fee may apply when an item is returned due to customer error, incorrect ordering, refused delivery, change of mind, inability to install, failure to provide correct vehicle information, or return outside normal supplier conditions.
The exact restocking fee may vary by supplier, product type, warehouse, order condition, and freight handling requirements. Restocking fees may also apply where an item must be re-inspected, re-tested, re-listed, repackaged, or returned to supplier inventory.
Used Engine & Transmission Returns
Used engines and transmissions are freight-sensitive items and may have more limited return eligibility than smaller parts. These items are often pulled, tested, marked, drained, palletized, and shipped based on the customer's approved vehicle details.
Returns may be denied if an engine or transmission has been installed, disassembled, opened, modified, overheated, run without proper fluids, damaged during installation, damaged during return shipping, or returned without required accessories, markings, tags, or documentation. Installation records, diagnostic reports, and mechanic notes may be required for review.
Core Returns
If a product is sold with a core charge or core return requirement, the customer must return the core within the timeframe and condition stated on the invoice or written order terms. Core returns must usually match the purchased part type and must be complete enough for supplier acceptance.
Core credit may be denied or reduced if the returned core is incomplete, cracked, broken beyond acceptable condition, disassembled, missing major components, not the required core type, or not returned within the required timeframe. Customer may be responsible for core return freight unless otherwise agreed in writing.
Refund Processing
Refunds are processed after the returned item has been received, inspected, and approved. Once approved, refunds are generally issued to the original payment method where applicable. Bank, card processor, or payment platform timelines may vary and may take additional business days after E&T Parts Hub releases the refund.
Refunds may be reduced for non-refundable shipping, freight costs, restocking fees, missing items, damage, improper packaging, installation marks, chargeback costs, or condition differences discovered during inspection.
Labor, Installation & Consequential Costs
E&T Parts Hub does not reimburse labor charges, mechanic fees, diagnostic fees, programming fees, towing charges, rental car expenses, storage fees, lost wages, lost profits, shop supplies, fluids, gaskets, seals, sensors, or any incidental or consequential expenses unless specifically agreed in writing.
Customers should inspect all parts before installation and confirm part compatibility with a qualified professional. Installing a part may affect return eligibility.
Chargeback & Fraud Prevention
If a customer disputes a valid charge without first allowing E&T Parts Hub a reasonable opportunity to resolve the issue, we may provide order records, communication records, shipment tracking, delivery confirmation, invoice terms, call notes, photos, and other documentation to the payment provider.
Fraudulent orders, false claims, altered documentation, misuse of return authorization, payment reversal abuse, or intentional misrepresentation may result in cancellation, refusal of service, collection action, or reporting to appropriate authorities where permitted by law.
How to Start a Return
Contact E&T Parts Hub through the website, email, phone, or support channel listed on your order confirmation.
Provide your order number, contact information, photos, and a clear explanation of the issue.
Wait for written return authorization and return instructions before shipping anything back.
Package the item securely according to the instructions provided.
Keep tracking, freight documents, photos, and proof of shipment until the return is fully resolved.